Hello! I design (web, react and native) apps that power the physical economy. From barcode scanning to the Industrial-Internet-of-Things (IIoT), I combine high-polish consumer design with usability and accessibility. 9+ years as a player/coach.

Design for the make-it, move-it, ship-it, & service economy

I've spent the last 9+ years using design to impact customers in the worlds of supply chain management, field service management, operations, IIoT and ecomm shipping enablement

I support design teams to elevate the craft of design and collaboration

Throughout my career I've managed and mentored teams of up to 15 people, including teams of up to 7 product designers. As a design lead, I work to integrate design with engineering, QA, sales, customer support, account management, marketing, event production and other critical practice areas.

Measurable impact for customers and internal teams alike

From an onboarding flow with a 75% conversation rate, to an operational app that improved case resolution time by 30%, my work and my process has provable impact

Combing mobile gaming, the Industrial Internet of Things (IIoT) and an audience of 10mm / month

Interactive trivia was a first-of-its-kind gaming experience enabled by Atmosphere's scale (70k IIoT devices in 65k businesses) and an audience of 10mm viewers every month. Wins included meeting KPIs to create large communities of players (venues with 15+ simultaneous players) and creating a scan-to-download-to-play conversion rate of 70% - 80%.

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Field Service Management application for internal operational team improves case resolution time by 30%

Helped vacation rental management company TurnKey improve case resolution time for field operations team by concepting, designing, implementing and testing a custom Field Service Management app. My work and the work of the team drove NPS scores up by nearly 10% and reduced case resolution time far beyond the initial KPI.

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Design system with 500+ components

I lead the effort to create a lean design system for Atmosphere's customer portal. Using TailwindUI and a bias toward action, Atmosphere was able to make big progress towards the goal of having a usable, consistent design system

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Notes

7-Figure Founder

Since 2015, founder of 7-figure lifestyle business Slow North

Executive Coaching

6-month engagement / executive coaching with Adaptive Path founder and author Jesse James Garrett

Instructor, General Assembly

2-year engagement to instruct intro to UX and customer journey mapping courses for reputable school General Assembly

Financial Education

Attending evening Acquisition Lab to learn deal-making and transaction flow in lower middle market businesses

Contributions to Success

Have taken part in multiple liquidity events including two IPOs and an acquisition

SXSW Speaking

Presented to 120 SXSW attendees as part of the General Assembly's partnership with the official SXSW conference