I’m a product design leader with ten years of experience managing designers in fast-paced environments. I cultivate unified teams that create transformative human-centered experiences. I've presented at SXSW, taught at General Assembly, and published articles on UX Collective and Bootcamp.

Case studies
Mobile-first customer support app

Research, scoping, workflows, mockups

Design sprint tackles customer attrition

Facilitation, product scoping, prototyping

Envisioning a new visual brand

Research, Creative direction, Project management

Design sprint to keynote in 72 hours

Facilitation, hi-fi mockups, keynote presentation

Articles

Customer journey mapping at SXSW

I was invited by SXSW and General Assembly to present as part of the official conference in 2019. During the previous year, I developed and taught a course on customer jounrey mapping for General Assembly. I used a condensed version of the course as the content for the presentation.

During my 90-minute presentation, I detailed my approach to mapping customer journeys across time, touchpoints, emotions and more.

Reading list, last 6 months
Non-fiction

How to Make Sense of Any Mess
The Gap and the Gain
Dead in the Water
Service Design
Four Thousand Weeks
Org Design for Design Orgs
The Advantage
Jean-Paul Sartre
Negotiation Genius
So You Think You Know T-Rex
Alien Oceans
Obsessed - Building a Brand People Love from Day One

Fiction

Project Hail Mary
Gold Fame Citrus
The Fall of Koli
Firebreak

Podcasts

eCommerce Fuel
Business Made Simple with Donald Miller
Ecommerce Playbook
The Tim Ferriss Show