Experience director

I've managed teams from 2-10 people as a product and design leader. I use a methodical, organized approach to deliver creative solutions on time and on budget.

Instructor and mentor

In today's 'flat' organizations, teams follow leaders who are, in the words of General Assembly, a 'guide on the side.' Teaching helps me build leadership skills, sharpen my own skills, and keep up with current practices.

Speaker

I've delivered talks to groups as large as 600 - and this year I'm honored to deliver a lecture as part of SXSW 2019. I strive to connect with each member of the audience and deliver impactful, engaging and educational talks.

Author

Writing helps me process my work and gives me a platform to interact with the community of designers, creatives, business leaders and emerging designers.

Learn how I lead a team to improve customer satisfaction by 9% and improve case resolution time by 32%.

My approach to product design makes a measurable impact on the bottom line and drives ROI through a rigorous process and consistent execution.

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See how I co-created a product concept with 60+ customers.

During a conference attended by hundreds of HomeAway's most valuable customers, we adapted Google's "Design Sprint" methodology to work in a compressed format.

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Learn how I guided a strategic re-brand that helped TurnKey close a $31M series-D raise.

Excellent design has a multiplier affect on a company's bottom line, their ability to attract talent, and their ability to attract game-changing investors.

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See how my work bridges the divide between designers and developers.

I've honed my approach to working with product managers, developers and stakeholders. I create deliverables that communicate the vision of interaction, information architecture, feature set, customer experience and more.

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I help companies compete in a fast-paced and competitive world.

Adding a ‘Save’ feature into an existing app

Discovery and prototyping of a 'Save' feature into a fraud investigation application.

Material-inspired design for an enterprise app

I worked with the founder and key investors to streamline the core brand and product offering.

Increased engagement on slownorth.com

Led a navigation redesign which resulting in a dramatic improvement in user engagement

Articles