Hi, I'm Jon! Over the last 15 years, I've guided businesses in creating products, building design teams, and scaling platforms. I thrive as an individual contributor, where I develop visionary prototypes for novel revenue streams.

Case studies
Mobile-first customer support app

Research, scoping, workflows, mockups

Design sprint tackles customer attrition

Facilitation, product scoping, prototyping

Envisioning a new visual brand

Research, Creative direction, Project management

Design sprint to keynote in 72 hours

Facilitation, hi-fi mockups, keynote presentation


Customer journey mapping at SXSW

I was invited by SXSW and General Assembly to present as part of the official conference in 2019. During the previous year, I developed and taught a course on customer jounrey mapping for General Assembly. I used a condensed version of the course as the content for the presentation.

During my 90-minute presentation, I detailed my approach to mapping customer journeys across time, touchpoints, emotions and more.

Reading list, last 6 months

How to Make Sense of Any Mess
The Gap and the Gain
Dead in the Water
Service Design
Four Thousand Weeks
Org Design for Design Orgs
The Advantage
Jean-Paul Sartre
Negotiation Genius
So You Think You Know T-Rex
Alien Oceans
Obsessed - Building a Brand People Love from Day One


Project Hail Mary
Gold Fame Citrus
The Fall of Koli


eCommerce Fuel
Business Made Simple with Donald Miller
Ecommerce Playbook
The Tim Ferriss Show