Feedback from peers & reports
NISHTHA AHUJA
Jon is a world-class manager. While at TurnKey he gave me clear direction on my position, listened and encouraged me to grow in my own design career.
Mike Desart
My UX career, by the numbers
15
Years in UX design
10
Years managing UX teams
6
Years as a director of UX
4
Years teaching UX design
See how we responded when our customers demanded change.
Case Study
There’s nothing like turning customer frustration into earned loyalty. See how we built an app that improved customer satisfaction by nearly 10%.
What if you were locked in a room with your best customers for 90 minutes?
Case Study
See how we turned a 72-hour timeline for app design into a rousing keynote presentation for some of HomeAway’s largest and most valuable customers.
See what it's like to manage a high-stakes visual rebrand
Case study
See how we turned the pressure of a series-D raise into momentum to level up TurnKey’s visual brand (that helped it eventually be acquired for $500M in cash and stock)
What new challenge can we tackle together?
Articles
Our hiring process for the design team at Auctane
Interviewing as a design candidate can be a difficult, frustrating process. Often, it’s because the hiring process isn’t always thought o...
Jun 30, 2020 / Read More
Customer journey maps have become table stakes for businesses that want to thrive in a newly…
You may have heard the term ‘customer journey mapping.’ This is a tool that companies use to visualize a customer’s path through a produc...
Mar 02, 2019 / Read More
Want to pivot into a design career? Here’s 5 tactical steps to help make the leap…
If you like this article, please help me out by ‘clapping’ (you can do this at the bottom of the article). This helps give me by providin...
Jan 14, 2019 / Read More
Designing better data tables – a primer and resource guide.
Databases are a foundational piece of businesses across the world. A data table is simply the visual representation of a database. For in...
Nov 08, 2018 / Read More
Visual hygiene: how a grid and column system can help differentiate you in a competitive market
(Thanks to UX designer Steve Moore for proofing an earlier version of this article, and for providing notes and suggestions on content.)
Sep 28, 2018 / Read More
Five suggestions for augmenting Six Sigma with human-centered design principles.
My first-ever introduction to Six Sigma was during a visit to a Triumph facility in Dallas, TX.
Sep 07, 2018 / Read More