Helped vacation rental management company TurnKey improve case resolution time for field operations team by concepting, designing, implementing and testing a custom Field Service Management app. My work and the work of the team drove NPS scores up by nearly 10% and reduced case resolution time far beyond the initial KPI.

Designing a powerful new tool to fight medicaid fraud

LeanDNA manages complex supply chains

I led the research, requirements, prototyping and design of an app for an internal team

As a first design hire at Turnkey (acq. by Vacasa, 2021), one of my responsibilities was to guide the company through a redesign of every aspect of its visual branding. I created an upscale, differentiated visual presence for TurnKey's high-touch, tech-enabled service.

Led a navigation redesign which resulting in a dramatic improvement in user engagement

Consistent, minimal branding has led to partnerships with major retail brands such as Anthropologie

Facilitation, hi-fi mockups, keynote presentation

Animation helps developers quickly create interactions to design spec